See the short clip below:

Click here to view the embedded video.

“Call 911” is airing more segments featuring OnStar subscribers this summer. The next one will air June 4. Check your local listings for channel and time or visit “Call 911″ for more information.

¹ Service varies by model and conditions.

When we arrived home we took our vehicle directly to the garage where they removed a screw from the rear tire.  I had decided earlier that when my current subscription ran out in May I would not renew!  Well, I will say that I did RENEW and I will continue to RENEW with OnStar!  I am proud to say that I have been an OnStar subscriber since 2003! Thankyou OnStar!!”

Jancie Hall In Her Chevy Tahoe

Not until I purchased my Tahoe was my OnStar system equipped with the Turn-by-Turn Navigation feature. Since I have had that feature there is no where I won’t go because I know that OnStar can get me there and now with the MapQuest integration it is easier and quicker than ever to get where I am going.

In June of 2008 I had to travel to Bloomington, Minnesota for a business trip, I decided that I and a friend would drive so I set my OnStar Turn-by-Turn Navigation system and hit the road. As you may know around this time severe weather across the country produced floods that destroyed homes and closed many roads in the Wisconsin area, directly in my navigation route unknown to me at the time. This trip should have taken approximately 5 ½ hours and ended up taking 10! Let me tell you what happened. To be exact a 13 mile stretch of 90/94W was closed. When I arrived to the closed portion of the highway in the middle of the night, we were forced to exit the high way and there were no detour signs giving directions on how or where to re-enter the highway. At this point the OnStar system is alerting me that I’ve left the planned route and automatically immediately began attempting to reroute me back to the high way only to find one closed entrance after another.

By this time I was starting to worry. I used my cell phone to call the Wisconsin Department of Transportation trying to find out where the highway was re-opend so that I could relay this information to the wonderful OnStar advisor, Mabel who ended up taking what would be my last call to OnStar that night. I wasn’t able to obtain the needed information on my own. Mabel was able to contact them and get the appropriate information in order to route me around the flooded portion of the highway.

But Mabel’s service did not stop there. Over the next 4 ½ hours Mabel called me on my OnStar phone system approximately every 30 minute to make certain that I was still traveling towards my destination. When Mabel first told me that she would continue calling me back until I made it to Bloomington, MN I have to admit I didn’t think that she actually would or for that matter would be able to with the volume of calls I’m sure the OnStar Call Center receives. But she did, making sure that me and my friend Kim were OK , had gas and we alert, again giving us confidence and peace of mind that we would make it there safely without further delay. I want to personally thank Mabel for her extraordinary customer service going above and beyond the call of duty to help me in this very trying situation. Even while I was tired and on edge and probably a little agitated, Mabel maintained a professional, courteous demeanor the entire time! I would like to commend her on a job well done and let her superior know what an amazing job she and the team at OnStar perform for their customers every day. As long as I own a vehicle equipped with OnStar, I will be a customer forever! Again, Thank you for helping me Navigate the unsure Waters!”

Jose knew he’d get his Tahoe back, because he has OnStar. He knew OnStar could let law enforcement know where his Tahoe was. But it was how he got it back — with the help of OnStar Stolen Vehicle Slowdown^®1 — and how soon it was returned that truly amazed him.

Watch the video to find out how it happened…

¹ Stolen Vehicle Slowdown is available on select 2009 and newer GM vehicles. Visit onstar.com for details. Success varies with conditions.

Learn how OnStar’s Stolen Vehicle Assistance helped police recover a U.S. senator’s stolen Chevy Tahoe.

Read the story at politico.com.

For more about OnStar’s Stolen Vehicle Assistance service click here.

Source: politico.com

Jose Ruiz & his recovered Chevy Tahoe

When the suspect demanded Jose and his cousin exit the car and hand over all their valuables, Jose quickly obliged. His cousin attempted to argue with the perpetrator, but Jose encouraged him to cooperate. He was confident that as long as they could escape with their lives, it wouldn’t be the last he saw of his Tahoe.

He has OnStar.

Once the suspect sped off, Ruiz quickly ran to flag down help. He found an off-duty sheriff’s deputy, who notified the local police department in Visalia, California and at Jose’s request, reached out to OnStar.

After OnStar advisors verified the Tahoe had been stolen and the subscriber requested assistance, they were able to quickly locate the Tahoe and alert the Visalia officers of its location. They were also able to initiate OnStar’s newest stolen vehicle recovery service, Remote Ignition Block, in case the suspect stopped the vehicle before the officers were able to locate it visually, he would not be able to restart it. Once officers had the vehicle in sight, they requested Stolen Vehicle Slowdown be initiated. As the vehicle began to slow, the suspect attempted to escape on foot, but was quickly apprehended by officers without incident.

Less than 16 minutes after OnStar was first contacted, Ruiz’s Tahoe was safely recovered.

“This situation allowed us to leverage our full suite of Stolen Vehicle Assistance services – Vehicle Location, RIB and SVS,” said OnStar President Walt Dorfstatter. “This is the perfect illustration of how our services come together for the benefit of our subscribers and the community.”

The OnStar team caught up with Jose (and his Tahoe!) two days after the carjacking happened – check out the video below to hear him share his harrowing story.

Click here to view the embedded video.