With Crisis Assistance We Weren't Alone, Thanks To OnStar OnStar Connections

August 25, 2009

"With Crisis Assist, You’re Not Alone"

After Hurricane Katrina, Ken and Cynthia Logan knew they had to be better prepared for the next storm — and with Crisis Assist, they were.

Ken and Cynthia Logan had to evacuate their home in Slidell, La., last year when Hurricane Gustav started to rear its ugly head.

The highway had slowed to a crawl, but they didn’t panic. Ken pushed the OnStar button and asked for help. “All we had to do was contact the OnStar Advisor and tell her where we wanted to go. She told us what the situation was, gave us an alternate route, even told us where we could get gas and food along the way. Thanks to OnStar Crisis Assist, we got out of the area two to three times faster than others we later talked to, and we were always able to let our kids know what was going on and where we were.”

Cynthia really appreciated the personal contact from the Advisors. “Besides giving you directions, they ask how you’re doing, how you’re feeling, they tell us not to worry, that they’ll be with us through the whole thing — that we’re not alone. That’s a major comfort.”

Cynthia says Hands-Free Calling was especially welcome during and after the Logans evacuated. “When we were leaving to escape Gustav, we called our neighbors and gave them our OnStar phone number and we were able to keep in touch with each other. That feeling of staying connected is so important. And the OnStar cell connection always worked — I’ve never had it not work.”

Back in 2005, the Logan’s had just moved into their Slidell home two days before Hurrricane Katrina struck. That time they didn’t have OnStar.

“With Katrina we were relying on maps and just trying to find our way around,” Ken says. “It was very stressful. I knew we had to be better prepared before the next hurricane. With OnStar you get a live person to talk to, someone who can respond to the problems you’re facing at that very moment. They know where you are. We knew we could hit that button and have someone help us find our way around unexpected detours, obstacles, all those sorts of things.”

“I believe OnStar has saved many marriages,” Cynthia says.

The Logans thankfully got through Gustav relatively unscathed. Ken says they will always make sure they have OnStar. “When you live in an area that you might have to evacuate anytime from June to November, you’d be crazy not to be as prepared as possible. And OnStar Crisis Assist is a pretty good way to be prepared.”

OnStar Crisis Assist in a Natural Disaster

In natural disasters like hurricanes, tornadoes and floods, all OnStar services are made available to all subscribers in the area — regardless of their service plan — at no extra cost. Just push the red OnStar emergency button and a specially trained Crisis Assist Advisor can pinpoint your location and provide:

• Up-to-date evacuation routes
• Emergency shelter locations
• Central locations for food, water and medical supplies

OnStar can also request that emergency help be sent to you or connect you to family and friends.

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