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By OnStar

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I’m currently an Emergency and Crisis Assist Advisor and have been with OnStar for nine and a half years. During crises like hurricanes, floods and forest fires, I help our customers with their particular situations. Let’s say during a hurricane when a city is being evacuated — I help them get out of the city and direct them to hotels, food and gas. Basically, whatever they need, we make sure they get it.

One instance I remember vividly was during Hurricane Katrina in New Orleans. Some folks contacted us who were in a desperate situation. They were trying to get people out of a hospital, which was located in a pretty rough area. Since they had heard some gunshots they were concerned about their safety. We contacted the local police and explained the situation. We helped the two parties get together so they could coordinate their efforts. As a result, the folks helped get the people who were in the hospital to safety.

Another situation that occurred during Hurricane Katrina was when the city was being evacuated. The line of cars heading out of New Orleans was sometimes as long as five or six miles. The wait was so long that some people were starting to run out of gas. We were in touch with our subscribers and directed them to gas stations that still had gas available. We also told them when gas would be delivered to certain stations nearby.

And about six months ago, during the forest fires in California, one of our subscribers was in an area that was just about to be hit. We gave him an evacuation route and directions to where he needed to go. We stayed on the phone with him the whole time and talked to him all along the way until he reached his destination. Those are the stories you always remember.

This job is so rewarding. I just love the fact that I’m there to help our subscribers out of their crises. It’s so satisfying being able to get them to safe locations, out of harm’s way.

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Tags: Crisis Advistor, Flood, Forest Fire, Hurricane