When we got about 30 miles down the interstate(which was under construction at the time )we hit grid locked traffic. People were actually out of their cars walking around. Someone came by and told us that there was a wreck up ahead with fatalities and we could be stuck there for hours. Panic set in. I knew I only had enough oxygen for a little over an hour. Then I said to my husband, “Hey, remember ya’ll made me keep that OnStar deal? I have never used it, but I think you just press this button. Let’s give it a try.”

We did and the OnStar operator came on and ask us what we needed. We explained the situation. She contacted the Coweta county law enforcement. They told us to sit in the car and just keep blinking our lights until they found us. OnStar remained on the line along with the Coweta County officers.

They found us, maneuvered the traffic to get us to the left shoulder, and escorted us through the scene of the accident and sent us on our way. About two miles downthe road…….Grid locked traffic AGAIN !!! OnStar was still on the line along with the police. They found us again and escorted us through yet another accident. In the mean time, OnStar had contacted my transplant team to let them know the situation.She also contacted the Atlanta area law enforcement. Now everybody was involved. The transplant team would ask where we were. I would tell them “I don’t know “. OnStar would then respond by telling our exact location and would let them know about how many minutes it would be until we arrived at the emergency room. The translant team said the would give me until 6:00 am to arrive. Escorted down the interstate, we finally made it to the hospital. I looked at the clock on the wall as we checked in. It was 6:02. We had made it just in time. OnStar had remained on line with us until we arrived at the hospital. THANK YOU !! If it had not been for OnStar, there is no doubt in my mind that we would have never made it there in time. With out this transplant I would not have made it much longer. I am now very healthy, happy, and active. I still am driving my 2005 Trailblazer. When and if I ever get a new car, it most definitly include OnStar. THANK YOU, ONSTAR !!!!!!!!”

I was calling to cancel my subscription that I had no idea that I was being billed for but upon calling, she pointed out to me that I was being billed not only for my subscription but also for the subscription on my fathers GMC Sierra as well. We purchased these vehicles within 2 months of each other and because of an error on the part of the dealer, I was being billed for both OnStar subscriptions when I should have been billed for only my subscription and my father should have been billed for his subscription. She did everything in her power to take care of this and I was not seeking a refund for the 2 months of service that I was unknowingly being billed for yet she suggested that I be refunded for those 2 months. I was astounded that she mentioned this because I would have simply cancelled my subscription and just accepted that I was billed for 2 months and not have even asked about a refund.

Because she offered this, I of course accepted the offer and was told to call back between 8 am and 8 pm the next business day to talk to the billing department, but now that I am thinking about the great service that I received, I will not be cancelling my subscription all because of the phenomenal service that was provided to me from Judea. I cannot say that all of my experiences with OnStar representatives have been this pleasant but Judea is a great member of your team and I just wanted to let you know this and hopefully I will be connected with her next time I need to contact OnStar. I recommend that Judea some how be compensated for the great service that she provided to me because not only did she make me change my mind as it pertains to cancelling my subscription, I will now recommend OnStar to all of my friends and relatives who will be purchasing an OnStar equipped vehicle in the future.

Once again, Judea is a great asset to your company and she should be rewarded for this. Thank you.”

“Whenever there’s an accident in a busy area we usually get multiple cell phone calls about it,” he explains. “But the only call we received about an accident at 3:00 in the afternoon on a busy, busy highway was from OnStar. It didn’t seem to make sense.”

But then, David says, as they were getting their gear together, they were also receiving more information from OnStar.

Key information for first responders

In addition to giving the dispatcher the mile marker so they knew exactly where to go, OnStar also advised the dispatcher that there were multiple impact points, the car was possibly off the roadway and the driver was non-responsive. “That information was extremely valuable and helped give us a much clearer picture of what we were dealing with,” David says.

David says when they spotted the vehicle, they immediately knew why no one else had called it in. “No one must have seen the vehicle skid off the road and when it came to a stop it was wedged about 120 feet straight down a ravine. The only way we saw it was because we ride so high in our rig and we knew exactly where to look. There was no way anybody could have seen it from the road.”

The first responders went to work and got the injured driver out. David doesn’t know how badly the driver was hurt, but he says he does know that if it hadn’t been for OnStar, the driver might never have been found.

“The injured man was very fortunate he had OnStar. I don’t think anyone would ever have spotted the vehicle. OnStar has helped us out before but in this instance, OnStar definitely made all the difference. I personally believe that OnStar saved a life.”

When every second counts

With Automatic Crash Response, built-in sensors can automatically alert an OnStar Advisor who is immediately connected into your vehicle to see if you need help sent to your exact location.

Even if you don’t respond, the Advisor can use GPS technology to locate you and request that emergency help be sent right away. The Advisor can also relay critical crash information, including the type of crash and how severe it is, to help emergency responders dispatch the right help.

Watch the video for more about how David and the crew rescued the driver.

¹Visit onstar.com for vehicle availability, details and system limitations. OnStar acts as a link to existing emergency service providers.

OnStar Vehicle Diagnostics¹ emails contain valuable information that can help save you time and money. Every month there’s new information about your vehicle. You can track things like your engine and braking systems, oil life and — if your vehicle is equipped with a Tire Pressure Monitoring System — the air pressure of each tire. Be sure to read your report and take advantage of money-saving tips like these:

Tire Pressure

Properly inflated tires can help improve your gas mileage by up to 3 percent.² Using data retrieved from your Tire Pressure Monitoring System, your OnStar Vehicle Diagnostics report lets you know if your tire pressure needs attention. Check out how Mary Hall’s diagnostic report alerted her to a tire with low pressure: “That OnStar email was a lifesaver.”

Oil Life

Monitor your vehicle’s oil life through your report. Thanks to advanced technology, if your vehicle is equipped with the GM Oil Life System, your “Change Oil” light comes on only when you actually need an oil change and not simply after 3,000 miles. By having your oil changed only when it’s needed, you’ll save time, money and oil — which is good for the environment. Check out how much Elijah Scott saved on oil changes by following his diagnostics reports: OnStar Vehicle Diagnostics helps save time and money.

Regular maintenance

If something needs your attention, it will be flagged on your monthly diagnostic report — letting you know if “action is suggested” or “immediate attention required.” Read how Butch Grafton was alerted to a potential problem: Finding a road hazard under the hood.

On-Demand Diagnostics, anytime

If the “Check Engine” light should come on or you have any kind of concern while you’re driving, you can push the blue OnStar button and ask the Advisor to run an On-Demand Diagnostics check immediately. Read what happened to Debbie Yaeger when she and her daughter were traveling far from home: On-Demand Diagnostics to the rescue.

If you haven’t signed up for your monthly diagnostic emails, do it now. There’s no additional cost — it’s part of your OnStar subscription. And it’s easy. Enroll online at onstar.com or push your blue button anytime and talk to an OnStar Advisor.

¹ Capabilities vary by model. Visit onstar.com for details and system limitations.
² Estimates based on U.S. EPA information (see www.fueleconomy.gov).

Missing information?

OnStar Vehicle Diagnostics emails track a vehicle’s key systems, but what other information do you wish your car could share with you? Let us know in the OnStar Connections forums.