December 10, 2009
On-Demand Diagnostics to the Rescue
“My car didn’t feel right and I was scared to keep driving.”
Debbie Yaeger and her 9-year-old daughter had a long drive in front of them with very little time to spare. They left their home in Florida in pouring rain to travel to a funeral in Ohio. A few hours into the trip, Debbie started noticing her car didn’t feel quite right. She pushed her OnStar button and asked the Advisor to run an On-Demand Diagnostic1 check while she was driving.
“The Advisor told me there was a problem with my drivetrain. She said I could continue to drive but when I told her how far we were going, she agreed it would be best to have it looked at right away. She stayed on the line with me while I drove to the nearest dealership in the area. She was just wonderful.”
Debbie was also impressed with the dealership, which went to great lengths to get her back on her way as quickly as possible, even making a special trip to pick up the part she needed for the repair. Debbie was back on her way less than two hours after she called OnStar.
“What a comfort it was to just be able to push the button and know I’d find help at the other end. I bought my car used, and when I saw it had OnStar I couldn’t wait to subscribe. My daughter and I love to travel and OnStar provides us with peace of mind on the road and the freedom to explore, all at the same time. I’m grateful to OnStar for being there.”
Push the button anytime for On-Demand Diagnostics
In addition to your monthly OnStar Vehicle Diagnostics emails, you can ask OnStar for an immediate diagnostic check anytime. Just push the blue OnStar button and an Advisor can run an On-Demand Diagnostic check while you’re driving. If there is a problem, an immediate diagnostic check can help alert you, possibly saving you further damage and helping save you money on higher repair costs.
1 On-Demand Diagnostic Services vary by model and model year. For details, call 1.888.4.ONSTAR (1.888.466.7827).
Cha-chunk, cha-chunk, cha-chunk: Do you remember the last time your car suffered a problem that your OnStar Vehicle Diagnostics report identified? Can you describe the sound your car made and how OVD helped you? Share your answer with others in our OnStar Connections forum.
Tags: drivetrain, long trip, On-Demand Diagnostics, OnStar Vehicle Diagnostics
[...] If the “Check Engine” light should come on or you have any kind of concern while you’re driving, you can push the blue OnStar button and ask the Advisor to run an On-Demand Diagnostics check immediately. Read what happened to Debbie Yaeger when she and her daughter were traveling far from home: On-Demand Diagnostics to the rescue. [...]