Crisis Assist

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I’m there to help our subscribers out of their crises.

I’m currently an Emergency and Crisis Assist Advisor and have been with OnStar for nine and a half years. During crises like hurricanes, floods and forest fires, I help our customers with their particular situations.

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During a crisis event, we know our subscribers’ needs.

Crisis Assist is a valuable service we offer our subscribers in addition to many other OnStar services. Advisors are trained to help subscribers get through a variety of disasters, direct them to food and shelter, and help keep them in touch with loved ones.

“Be prepared” is the best advice when a hurricane is blowing in.

Even after feeling the threat of five major hurricanes — all Category 3 or stronger — last year, a poll [...]

After Hurricane Katrina, Ken and Cynthia Logan knew they had to be better prepared for the next storm — and with Crisis Assist, they were.

Ken and Cynthia Logan had to evacuate their home in Slidell, La., last year when Hurricane Gustav started to rear its ugly head. The highway had slowed to a crawl, but they didn’t panic.

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Crisis Assist helped Beth Jones when she needed it most.

Beth Jones and her family experienced Hurricane Gustav firsthand. With both landline phones and some cell phone towers not working during the hurricane, Beth and her family relied on OnStar.