March 6, 2010 by

"I spoke with a representative named Judea" – Gregory Alexander

“I placed a call to OnStar from my vehicle on 2 March 2010 at approximately 8:50 pm. I was inquiring about my subscription. I spoke with a representative named Judea. I just wanted her supervisors and co-workers to know that this was the most pleasant conversation that I had ever had with any telephone representative ever. She was very helpful and guided me in the right direction in order to answer my questions and concerns. She even went above and beyond and suggested further action that not only solved the problem at hand but also put money in my pocket.

I was calling to cancel my subscription that I had no idea that I was being billed for but upon calling, she pointed out to me that I was being billed not only for my subscription but also for the subscription on my fathers GMC Sierra as well. We purchased these vehicles within 2 months of each other and because of an error on the part of the dealer, I was being billed for both OnStar subscriptions when I should have been billed for only my subscription and my father should have been billed for his subscription. She did everything in her power to take care of this and I was not seeking a refund for the 2 months of service that I was unknowingly being billed for yet she suggested that I be refunded for those 2 months. I was astounded that she mentioned this because I would have simply cancelled my subscription and just accepted that I was billed for 2 months and not have even asked about a refund.

Because she offered this, I of course accepted the offer and was told to call back between 8 am and 8 pm the next business day to talk to the billing department, but now that I am thinking about the great service that I received, I will not be cancelling my subscription all because of the phenomenal service that was provided to me from Judea. I cannot say that all of my experiences with OnStar representatives have been this pleasant but Judea is a great member of your team and I just wanted to let you know this and hopefully I will be connected with her next time I need to contact OnStar. I recommend that Judea some how be compensated for the great service that she provided to me because not only did she make me change my mind as it pertains to cancelling my subscription, I will now recommend OnStar to all of my friends and relatives who will be purchasing an OnStar equipped vehicle in the future.

Once again, Judea is a great asset to your company and she should be rewarded for this. Thank you.”

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Tags: Advisor